Apologies if this is an incorrect place to post the problem - This is my last-bit attempt to reach out to PixInsight support team. I have exhausted the past one month reaching out to them using their 'contact-us' form and also emailed them atleast 4-5 times on their sales, info and support mail IDs. However, I have not received any resolution, or even an acknowledgement so far. I had purchased a PixInsight license after exhausting my trial license. The purchase happened successfully, and I was also able to activate it on my computer. However, now when I have upgraded to a proper desktop, I am unable to access my PixInsight account to access the download sections. It says that "The specified email address corresponds to a deactivated license." I have a very much working license, and I have mailed the support team with details of my license purchase, email ID and userID and activation number. No response or acknowledgement received so far. I emailed them using two different accounts, assuming one of them could be blacklisted (due to trial expiry?). To make matters worse, I am unable to access even the forums or make any posts/contact the team members on their forum. Any way to resolve this issue, or somehow reach out to their support team? Are any of their team members hopefully seeing this problem here?  |
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
The only other place I could think of to reach out to them is the PixInsight Forum, there are a few of the devs that are pretty active there. If not, a lot of other users who may be able to help. https://pixinsight.com/forum/index.php |
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
Ty Green:
The only other place I could think of to reach out to them is the PixInsight Forum, there are a few of the devs that are pretty active there. If not, a lot of other users who may be able to help.
https://pixinsight.com/forum/index.php I can read the forums, but cannot post anything or contact anyone as my mbership has been rejected (reason: account is not associated with a valid license). So practically I do not have any way to reach out to them except mails and contact form - to which the response is already pending since several weeks
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
I presume you have checked your junk mail for a possible response. Just a thought.
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
Geoff:
I presume you have checked your junk mail for a possible response. Just a thought. Yes, that is done too! I have sent atleast 3-4 mails, and similarly filled the contact form 2-3 times.
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
Not directly addressing your communication problem but you should be able to activate the other computer by copying the license file to it. Commercial licenses can be used on more than one computer than one.
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
Alfonso Caschili:
Not directly addressing your communication problem but you should be able to activate the other computer by copying the license file to it. Commercial licenses can be used on more than one computer than one. But I still need access to the account to download the installer. I do not have the download available. I would have also preferred to have the gaia folders, but can still live without it. Another issue that remains is, I am unable to upgrade pixinsight too. It says I do not have access to repositories. Likely because of the account issue
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
They posted last week that they are affected by the flooding in Spain, which is also why the1.9 release is delayed. Maybe give them a few more days?
I'm 110% sure they'll fix it if you have proof of your license.
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
I sent a link to this post to one of my
contacts at PixInsight, I’m sure they’ll sort it out!
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
¿Has revisado si en la carpeta hosts tienes algún impedimento a la web de pixinsight? la carpeta la puedes abrir con el boc de notas y se encuantra en: C:\Windows\System32\drivers\etc\hosts
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
Salvatore Iovene:
I sent a link to this post to one of my
contacts at PixInsight, I’m sure they’ll sort it out! Thanks Salvatore for the connect! Greatly appreciate your help. I received a response back from the team and I have sent them some clarifications to their questions. Hope this will get sorted.
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
Salvatore Iovene:
I sent a link to this post to one of my
contacts at PixInsight, I’m sure they’ll sort it out!
Thanks Salvatore for the connect! Greatly appreciate your help.
I received a response back from the team and I have sent them some clarifications to their questions. Hope this will get sorted.
Update: The account issue is resolved! A minor issue - access to forums is pending, which I hope they will take care of. For now, greatly thankful that the account issue has been worked out. Thanks @Salvatore Iovene for your help without which it wouldn't have been possible!
|
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
You cannot like this item. Reason: "ANONYMOUS".
You cannot remove your like from this item.
Editing a post is only allowed within 24 hours after creating it.
You cannot Like this post because the topic is closed.
Copy the URL below to share a direct link to this post.
This post cannot be edited using the classic forums editor.
To edit this post, please enable the "New forums experience" in your settings.
